As part of our ongoing effort to build the best community possible, the Town of Stratford is committed to respecting the natural environment and conserving our valuable water resources for present and future generations. We are pleased to offer Stratford Utility customers the opportunity to participate in a toilet rebate program. The program is now available on a first come, first served basis.
Frequently Asked Questions
What is the 4.8 toilet rebate?
The Town of Stratford is offering Utility Customers a rebate of $50 per toilet (up to a max. of 2 toilet rebates) per eligible property as an incentive to replace older, less efficient toilets with new ultra low-flow models.
Who is eligible for this program?
To be eligible for the Stratford 4.8 Rebate you must:
- own a residential unit within the Stratford municipality (houses, semis, duplexes, individual condos and townhouses), or
- own commercial building in the Town of Stratford,
- have a utility account with the town and be a customer in good standing,
- have a Town of Stratford water meter installed and,
- be replacing an existing toilet (s) with a flush volume of 6L or above.
How do I participate?
To take part in the program you will need to:
- submit an application form
- provide proof of property ownership or residency; proof can include a copy of your utility bill, driver’s license or household/business bill;
- submit a copy of sales receipt of new, ultra low-flow toilet (s); and
- submit a copy of disposal receipt from Green Isle.
Application forms can be obtained in person at Stratford Town Centre Offices (234 Shakespeare Drive) or by printing the following: APPLICATION FORM – 2018
Please return all required documents including the completed, signed application form and other requirements listed above at one time to Stratford Town Centre. Office hours are Monday-Friday, 8 am to 4:30 pm.
How do I know what toilets are eligible?
Our eligibility criteria is simple:
- 4.8L (dual flush toilets are eligible)
- toilets must be 1000 MaP standard (please ask your local dealer, or click here to view more information on MaP)
If you are unsure what toilets meet the 4.8 rebate criteria please ask a representative at a local retailer or contact us for clarification.
For more information please call 902-569-1995, email firstname.lastname@example.org or view our Frequently Asked Questions: Stratford Toilet Rebate Program FAQ – 2018.
We are pleased to offer residents a FREE showerhead exchange program on a first come, first served basis. Let’s conserve together!
Frequently Asked Questions
What is the program and who is eligible?
The Town of Stratford is offering Stratford Utility customers the opportunity to exchange one, less efficient showerhead, for one new low-flow model. There is no cost to residents for this exchange; however, proof of residency is required prior to receiving a showerhead. Proof can include a copy of your utility bill, household bill, or driver’s license.
How do I know if my showerhead is eligible for exchange?
If your showerhead uses over 2.5 GPM (gallons per minute), you are eligible to participate in this program. Please check your existing showerhead to determine its water usage (should be located directly on your existing showerhead).
What showerhead will I receive?
Participants in the program will receive a Mainline Traditional Water Sense showerhead in a polished chrome finish. This model is an ultra-low-flow showerhead, emitting water at a low 1.75 GPM at 80 PSI.
How do I install my new showerhead?
Make sure shower taps are turned off. Place a non-slip mat in the shower area to avoid slippage. Using an adjustable wrench, undo the old showerhead by turning counter-clockwise. DO NOT USE EXCESSIVE FORCE. Remove flange from supply outlet and clean the threads with steel wool or a stiff brush. Dry thoroughly. Wind about six rotations of Teflon tape (available at any hardware store) around the supply outlet and place new flange over the outlet. Screw the new showerhead onto the supply outlet, turning clockwise to tighten. DO NOT USE EXCESSIVE FORCE. Check the showerhead does not leak; if it does, remove the showerhead, replace the Teflon tape and repeat installation steps.
For further instruction, click here.
Do I need a licensed plumber to install the showerhead?
We recommend you contact a licensed plumber if you are not comfortable installing the new showerhead.
What if damage is done to the wall or new showerhead?
The Town of Stratford is not responsible for damages incurred as a result of removing or installing the showerheads.
What if I don’t like my new showerhead; can I return it?
You will not be able to reclaim your old showerhead. The Town of Stratford will not be offering exchanges.
I’m interested! What’s next?
If you are eligible and your existing showerhead meets the requirements for this program, please bring your showerhead into Stratford Town Offices during office hours to exchange for your new ultra-low-flow showerhead. An application form is required and can be picked up during office hours, completed when you come in or is available for print:
If you have any questions please contact us at 902-569-1995 or email@example.com.